Shipping & Returns

SHIPPING AND HANDLING

US and Canada Shipping

We’re happy to offer free shipping on all orders over $150 to Canada and the United States (excl. Alaska, Hawaii and Territories of the United States (Puerto Rico, Guam, American Samoa, U.S Virgin Islands)  and Canada.

USA and Canada rates
    • UPS Ground Service / 2-5 business days / FREE on orders over $150 to USA and Canada.
    • UPS Ground Service / 2-5 business days / $9.99
    • UPS 2 Day Service / 2 business days / $19
    • Other US Territories / UPS Ground Service / 5-10 business days / $35

    Order Processing

    All orders will be processed and shipped usually no later than the business day following the order date (notwithstanding any Force Majeures). Any order placed on Saturday, Sunday or Holiday will processed the next business day. Customer service will reach out via email if any item(s) are unavailable.

    Kindly note that we do not ship to P.O boxes.

    Order Tracking

    As soon as we process your order and your package leave the warehouse, you will receive a shipping confirmation including a tracking number from us. If you have any questions or concerns please contact us through the contact link on our website.

    Lost or stolen package

    In the unfortunate incident that you are not able to locate your delivered package, then please reach out to us soon as possible via email to info@twentytees.com

    International Shipping

    Twenty offers worldwide shipping for all our products. Please note that international orders cannot be returned for any reason. For exchanges the customer will be required to pay for return shipping as well as the second outbound shipping. Any orders designated for shipment to countries outside of the U.S are subject to taxes, brokerage fees, custom duties and fees levied by the destination country ‘’Import Fees’’.

    The customer is responsible for all customs, duties, taxes and fees upon delivery.

    Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs for international shipments.

     

    International Rates
      • International Zone I / UPS Economy International / 50$
      • International Zone II / UPS Economy International / 80$

      RETURNS

        • USA/Canada - Full refund - 14 days excl. original and return shipping charges in case of non standard shipping, and excl. return shipping cost for standard shipping (a charge of 9.99 USD). Please note that all sale items are a final sale.
        • International - Unfortunately we cannot accept returns for any reason for international orders.

        Please reach out to us via email to info@twentytees.com to request a return label and get more details regarding the return process.

        All products can be returned within 14 days of the original purchase date and a full refund will be issued. Please allow for up to 10 business days for the funds to show up in your account or credit card statement.

        All products must be in original condition including all the tags and any other material that was sent with the order, such as bags and promotional items. If the returned items are not considered in perfect condition or have been worn or in some way altered we reserve the right to reject a return. All sale items are final sales and will be highlighted as such.

        EXCHANGES

        We recommend you place your new order first in order make sure your exchange items is available. Once we receive your returned item, we will refund you in full of course. The same policies as for returns apply.

        You can always contact our customer service team at info@twentytees.com for any questions regarding sizing, colors or any other questions you may have. Nonetheless if something should not fit you as expected you can of course return or exchange it within 14 days from the purchase.

        DEFINITIONS

        FORCE MAJEURE. Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes (which events and/or circumstances are hereinafter referred to as “Force Majeure”), to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy (including, but notwithstanding, the novel coronavirus Covid-19 pandemic which is ongoing as of the date of the execution of this agreement).

        For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in the market prices or conditions, or (c) a party's financial inability to perform its obligations hereunder.